AI Audit Solutions Terms and Conditions

These Terms and Conditions apply to the AI Audit Solutions website, audit request pathways, advisory services, reports, implementation work, custom development, retainers, subscriptions, and related services provided by AI Audit Solutions.

AI Audit Solutions is operated by 432 Enterprises Pty Ltd or another nominated 432 Group entity. The legal entity, ABN, address, and contact details should be confirmed before public launch or payment activation.

By using the website, submitting an audit request, accepting a quote, paying an invoice, paying a deposit, or engaging us to perform work, you agree to these Terms, together with any written proposal, statement of work, invoice, service agreement, privacy policy, and project-specific terms provided to you.

Our services may include AI readiness audits, website and business system audits, operational reviews, technology recommendations, implementation planning, custom development, automation builds, AI workflow design, software configuration, advisory retainers, and related business services.

Unless expressly agreed in writing, our services are advisory, diagnostic, implementation, development, or support services. They are not legal, accounting, taxation, financial, medical, cyber certification, insurance, or regulated professional advice.

Any timelines, recommendations, scores, findings, reports, implementation plans, roadmaps, quotes, or projected outcomes are based on the information available to us at the time and the assumptions stated in the relevant audit, report, quote, or proposal.

An audit is considered executed once we have materially started review work, analysis, scoring, diagnosis, research, report preparation, internal assessment, or other professional effort for the relevant audit.

Because audit work involves time, expertise, review, analysis, and the creation of custom findings, audit fees are not refundable for change of mind once the audit has been executed or materially commenced.

This no-refund position does not exclude, restrict, or modify any non-excludable rights you may have under Australian Consumer Law or other applicable law.

Audit reports are prepared from information you provide, information reasonably available to us, public or supplied digital material, system access you grant, and our professional judgement. If information is incomplete, inaccurate, outdated, or withheld, the audit output may be limited.

An audit does not guarantee increased sales, revenue, rankings, traffic, conversions, productivity, grants, cost savings, AI performance, regulatory compliance, funding outcomes, or successful implementation.

Implementation, custom development, automation, AI assistant setup, systems integration, software builds, and ongoing support are separate services from an audit unless expressly included in writing.

A quote or proposal may include assumptions, inclusions, exclusions, dependencies, milestones, technical requirements, third-party tools, pricing, timeframes, payment terms, and approval gates.

If your requirements change, if new information is discovered, if third-party systems behave differently than expected, or if additional work is requested, we may issue a revised quote, change request, or additional invoice.

Development and implementation services will be performed with reasonable care and skill and in a manner generally consistent with relevant industry practice. However, we do not guarantee that software, AI workflows, automations, integrations, or third-party systems will be error-free, uninterrupted, permanently compatible, or suitable for every future use case.

You are responsible for reviewing deliverables, testing workflows, providing timely feedback, supplying accurate information, maintaining access to your own systems, and making business decisions about whether to proceed with recommendations.

We may require upfront payment, milestone payments, deposits, retained service fees, monthly subscriptions, or other payment structures before work starts or continues.

Deposits secure capacity, planning time, resource allocation, discovery, project setup, and early-stage work. Unless otherwise agreed in writing, deposits may be non-refundable once work has been allocated, scheduled, commenced, or used to reserve delivery capacity.

If a project is cancelled after work has started, you remain responsible for work performed, committed resources, approved third-party costs, non-cancellable expenses, and any unpaid amounts due under the relevant proposal, quote, invoice, or service agreement.

All prices are in Australian dollars unless stated otherwise. GST, taxes, card fees, platform fees, and third-party charges may apply where relevant.

Payment does not automatically unlock reports, quote files, customer dashboards, uploads, file delivery, implementation work, or automated customer communications unless those services are approved and active under the relevant workflow.

You may contact us to request cancellation or refund consideration. We will assess requests fairly, taking into account the work performed, service type, project stage, agreed terms, and applicable law.

Audit fees are generally not refundable once the audit has been executed or materially commenced, except where required by law or where we agree otherwise in writing.

Development, implementation, and retainer fees are generally not refundable for change of mind once work has started, resources have been allocated, or the relevant billing period has commenced, except where required by law or expressly agreed in writing.

If a statutory cooling-off period applies to a specific transaction, we will comply with that requirement. Unless such a law applies or we expressly offer one in writing, there is no automatic cooling-off period for standard business enquiries, online audit requests, accepted quotes, invoices, deposits, or project work.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, remedy, or right that cannot lawfully be excluded, restricted, or modified.

You must provide accurate, complete, lawful, and current information when submitting forms, documents, access details, business context, goals, constraints, and project requirements.

You must not upload or submit passwords, private keys, seed phrases, unrestricted API keys, production database credentials, payment credentials, confidential third-party data, unlawful material, malware, or information you are not authorised to share.

You are responsible for backing up your systems, preserving access to your accounts, complying with your own legal obligations, obtaining internal approvals, and confirming that any recommendations are suitable for your business before implementation.

Delays in providing information, feedback, access, approvals, payment, or third-party cooperation may delay delivery and may require repricing, rescheduling, or scope changes.

We collect, use, store, and handle information in accordance with our Privacy Policy and applicable privacy obligations.

Information submitted through forms, audits, emails, meetings, uploads, payment workflows, dashboards, or project communications may be used to assess your request, prepare recommendations, perform services, improve internal processes, support quality control, and maintain business records.

We will take reasonable steps to protect information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no website, system, AI tool, email system, storage provider, or internet transmission is guaranteed to be completely secure.

Where third-party platforms are used, such as hosting providers, payment processors, analytics tools, AI platforms, email platforms, booking platforms, storage providers, or development tools, their own terms, privacy practices, availability, and security controls may also apply.

Confidential information shared between us must be treated as confidential unless it is public, independently known, lawfully obtained from another source, required by law to be disclosed, or authorised for disclosure.

We may use AI tools, automation, templates, models, code assistants, analysis workflows, scoring systems, and internal review processes to support audits, drafting, development, diagnostics, and recommendations.

AI-assisted output can contain limitations, assumptions, errors, omissions, outdated information, or interpretation issues. We use human review and professional judgement where appropriate, but you remain responsible for making final business decisions.

You must not rely on AI-assisted recommendations as a substitute for legal, financial, accounting, tax, employment, insurance, medical, cybersecurity certification, or other regulated professional advice.

You retain ownership of your pre-existing business materials, trademarks, content, data, documents, assets, and information you provide to us.

We retain ownership of our pre-existing intellectual property, methods, frameworks, templates, prompts, processes, scoring systems, audit structures, documentation structures, internal tooling, reusable code, design systems, know-how, and general business knowledge.

Unless otherwise agreed in writing, ownership or licence rights in custom deliverables transfer only after all related invoices, deposits, milestones, and project amounts are paid in full.

Where deliverables include our reusable components, frameworks, templates, prompts, libraries, internal systems, or background IP, you receive only the licence rights expressly required to use the deliverable for your internal business purposes.

You must not resell, copy, white-label, sublicense, publish, distribute, reverse engineer, or commercialise our reports, frameworks, templates, prompts, systems, or deliverables unless we agree in writing.

Many AI, software, payment, hosting, CRM, website, analytics, automation, email, booking, storage, and integration services are provided by third parties.

We are not responsible for third-party outages, pricing changes, API changes, account restrictions, data loss, integration changes, policy changes, security incidents, service limitations, or discontinued services outside our reasonable control.

You are responsible for maintaining your own third-party accounts, subscriptions, licences, permissions, billing, compliance settings, and access unless we expressly agree otherwise in writing.

For development and implementation projects, you must review and test deliverables within the agreed review period, or within a reasonable time if no period is specified.

If you identify a material defect caused by our work, you must notify us with reasonable detail so we can investigate and, where appropriate, correct the issue.

A defect does not include a change of preference, additional scope, changed requirements, third-party changes, user error, lack of training, missing client information, unsupported environments, or issues caused by modifications made by you or another party.

To the maximum extent permitted by law, we are not liable for indirect, consequential, incidental, special, punitive, or economic loss, including loss of profit, revenue, opportunity, goodwill, data, rankings, traffic, productivity, contracts, or anticipated savings.

To the maximum extent permitted by law, our total liability arising from a service, project, audit, report, quote, website use, or agreement is limited to the amount paid by you for the specific service giving rise to the claim.

Nothing in these Terms excludes, restricts, or modifies any right, remedy, consumer guarantee, or liability that cannot lawfully be excluded, restricted, or modified.

We may suspend or stop work if invoices are overdue, required information is not provided, access is removed, the scope becomes unsafe or unlawful, a conflict arises, third-party access is unavailable, or you breach these Terms.

Either party may end a project in accordance with the relevant quote, proposal, service agreement, or written termination arrangement.

Termination does not affect payment obligations for work already performed, approved costs, committed expenses, accrued rights, confidentiality obligations, IP obligations, or limitations of liability.

You must not misuse the website, interfere with its operation, attempt unauthorised access, scrape or copy protected content, submit malicious code, overload systems, or use the website for unlawful purposes.

We may update, suspend, restrict, or remove parts of the website at any time, including audit forms, dashboards, payment pathways, booking pathways, reports, uploads, or preview features.

If a dispute arises, both parties should first attempt to resolve it in good faith by written notice, discussion, and reasonable escalation.

If the dispute cannot be resolved informally, the parties may use mediation or another agreed dispute resolution process before court proceedings, unless urgent injunctive relief or debt recovery action is required.

These Terms are governed by the laws of the Australian Capital Territory, Australia, unless a different jurisdiction is required by law or agreed in writing.

We may update these Terms from time to time. The updated version will apply from the date it is published or otherwise notified, unless a separate written agreement applies to an existing project.

For paid projects, the terms attached to the accepted quote, proposal, invoice, or service agreement may also apply and may override these website Terms to the extent of any inconsistency.

Questions about these Terms, audit scope, refunds, privacy, data handling, deposits, or project terms should be sent to AI Audit Solutions using the contact details published on the website.

Before public launch, insert the final legal entity name, ABN or ACN, registered address, support email, and any mandatory business disclosures required by legal review.

Where Google Sign-In is offered, it is used as an identity authentication method for accessing eligible AI Audit Solutions customer services.

A successful Google authentication does not automatically grant access to customer records, reports, projects, files, or dashboards. The authenticated identity must also satisfy AI Audit Solutions customer authorisation requirements.

Your use of Google authentication remains subject to Google's applicable terms and privacy policies. AI Audit Solutions does not use the current Google Sign-In connection to request access to Gmail content, Google Drive files, Google Calendar data, Google Contacts, or other Google service content.